small acts of kindness

Words and actions reflect your “personal policy”

A recent encounter with a stranger at a Tuesday Morning store in my neighborhood reminded me of how important it is to be mindful of how our words and actions can affect others.

We’re still practicing social distancing where I live, but retail stores are opening up again and I couldn’t wait to stop by one of my favorite stores.

A woman wearing a wide-brimmed straw hat, sunglasses, and a light blue face mask that covered her nose and mouth, waited by the door.

“Are they open?” I asked.

She checked her watch. “They open at 10, I think. We got about 10-minutes,” she said through her mask.

Talking amongst ourselves

That’s how I came to be standing on the sidewalk in the shadow of the building on a hazy Friday morning. A few minutes later another woman walked up, she had a black mask pulled down over her chin. 

Standing a safe distance from each other, we got to talking about the current situation–COVID, quarantine, social distancing–and how happy we were that stores were opening again. 

The woman in the straw hat said she had just gotten laid off from her job but had not had any success filing for unemployment. “I’m 68 years old,” she said, “but I still want to work. The president of my company said they planned to recall part of the workforce, but said if you’re over 65…you should just stay home.” 

Even though her former employer’s leadership may not have explicitly said or meant it, the message she heard, loud and clear, was:

  • You, over-65-year-old people, are the problem.
  • We don’t want you back.
  • Go home and stay there.
  • It would be better for everyone if you just disappear. 

Sounds harsh, doesn’t it?

It would be easy to explain the company policy away and say, “I’m sure that’s not what they meant.” Maybe even assume she was being oversensitive.

Maybe they did, maybe they didn’t.

But what struck me is how policy—public, corporate, even personal—sends messages beyond words. It’s through our actions, how we live and treat others, that speaks volumes about what we value. 

What I learned about her in our short conversation that morning was that this woman is active in her church, sings in the choir and has lots of church friends. The quarantine has cut her off from all that. She lives alone and is ready to get back to life and get back to a job she loved.

But now they don’t seem to want her back because she’s over 65 and they seem to think people over 65 should stay out of sight out of mind. 

That impromptu, casual, social-distanced, sidewalk conversation left an impression on me. 

That company president’s words made this woman feel unvalued and irrelevant. He probably didn’t intend to leave that impression, but that was her takeaway.

I felt really bad for her. She loved her job and didn’t want to leave it and now she felt a real sense of loss at yet another thing being taken away from her.

The virus hasn’t changed our need for community and relevance and value. If this whole thing has taught us anything it’s that we need human connection and community.

And especially now, when people are more physically isolated, people need to know that they matter.

You and I may not be able to do a lot to help the current situation, but small acts of kindness can go a long way at this time of social distancing.

Here are a few small things we can do to build connection and community during this time of isolation.

Words matter. Choose them well.

It’s hard to be mindful of the power of our words even in the best of circumstances, but it may be even more important now, especially when it comes to interacting with strangers. It may not seem like a big deal to say “Thank you” to the grocery store clerk, but they’re not robots. Acknowledge them.

Phone a friend.

It happens to me all the time. I have a friend who’s been on my mind and I really want to call them, but every time I think about it, it’s too late, I’m busy, or it’s not the perfect time. When I finally stop putting it off and just make the call already, I’m always glad I did.

Encourage a fellow human.

You may not have many chances to encourage people in the current situation, but don’t be afraid to offer a kind socially distanced gesture of encouragement, like phoning a friend or neighbor, supporting a local eatery, or leaving a positive comment about a service you’re received.

Or go above and beyond to show you care.

One of my family members recently put care packages together for neighbors who live alone. All women. She delivered the packages the day before Mother’s Day with a note saying, We’ve been thinking about you. The gesture surprised them and brought a few to tears of joy.

What a brilliant way to show people they are loved!

The world could use more random acts of kindness right now. Need some ideas? Check out the Random Acts of Kindness Foundation website.

Be mindful of your actions and how they may be perceived.

A friend of mine recently made a run to a grocery store and even though her city leaders strongly encourage people to wear masks, she noticed half the crowd wasn’t. She didn’t feel safe being in that environment.

And when people don’t respect the call for social distancing, it makes me wonder, Do they just not care?

Still, what other people do and say is out of your control. The best each of us can do is to speak and act in ways that reflect our own “personal policy.”

Our individual policies in action

If you’ve ever worked for a company you love, their policies probably made you feel valued, like you mattered. They cared about whether you were there or not.

That’s highly motivating for people. And wouldn’t that be what you want your “personal policy” to reflect?

We can do that every day by acting in a manner that reflects a policy of caring and kindness.

That was true before COVID-19 and will be true when COVID-19 is history. But now it seems even more important to take every opportunity to lift people up even in the small ways you can.

For more about the power of words, read Words Have Power on the blog.

I’d love to hear from you. What are you seeing and feeling as communities open back up?

Boat on the water

We may be in this together, but we are not in the same boat

COVID-19 is a global pandemic that affects us all, so it may be true to say, “We’re all in this together.”

What’s also true is that we each possess unique personalities and particular circumstances which directly impact how we will weather this storm. Individual experiences through this common crisis can be unique.

And even as cities and states begin to reopen, emerging from quarantine life to our “new normal” will be different for each of us. 

A friend of mine shared this “Perspective” about our current Coronavirus/Quearantine situation on Facebook. You may have seen it, but in case you haven’t, I want to share it you. 

Perspective:

WE ARE NOT IN THE SAME BOAT …
I heard that we are all in the same boat, but it’s not like that. We are in the same storm, but not in the same boat. Your ship could be shipwrecked and mine might not be. Or vice versa.

For some, quarantine is optimal. A moment of reflection, of re-connection, easy in flip flops, with a cocktail or coffee. For others, this is a desperate financial & family crisis.

For some that live alone they’re facing endless loneliness. While for others it is peace, rest & time with their mother, father, sons & daughters.

With the $600 weekly increase in unemployment some are bringing in more money to their households than they were working. Others are working more hours for less money due to pay cuts or loss in sales.

Some families of 4 just received $3400 from the stimulus while other families of 4 saw $0.

Some were concerned about getting a certain candy for Easter while others were concerned if there would be enough bread, milk and eggs for the weekend.

Some want to go back to work because they don’t qualify for unemployment and are running out of money. Others want to kill those who break the quarantine.

Some are home spending 2-3 hours/day helping their child with online schooling while others are spending 2-3 hours/day to educate their children on top of a 10-12 hour workday.

Some have experienced the near death of the virus, some have already lost someone from it and some are not sure if their loved ones are going to make it. Others don’t believe this is a big deal.

Some have faith in God and expect miracles during this 2020. Others say the worst is yet to come.

So, friends, we are not in the same boat. We are going through a time when our perceptions and needs are completely different.

Each of us will emerge, in our own way, from this storm. It is very important to see beyond what is seen at first glance. Not just looking, actually seeing.

We are all on different ships during this storm experiencing a very different journey.

Realize that and be kind.

Unknown author

(Copied from a Facebook post which appeared on my feed from a post published on April 29.)

Different people, different experiences

This perscpective sheds light on the fact that though COVID has affected each of us, our individual experiences may be completely different.

This pandemic has changed every day life for most of us, but it doesn’t change everything. Life goes on.

People still get sick from things other than COVID-19.

Babies are born every day.

Kids continue to grow and must continue to learn even though they can’t go to school.

Family dynamics and struggles go on, sometimes more intensely.

Communicating well with loved ones is still a challenge.

Creators still create.

The very old and very sick still need patient caregivers.

People with anxiety may have more to be anxious about.

And a ton of other scenarios, both wonderful and heartbreaking, happen every day.

We’re still connected in ways we hardly think about. And we need people in our lives.

And my struggle and how I handle it may be very different from your struggle and how you handle yours.

So the least we can do for eachother as we each weather this storm is to be kind and be patient.

If you’d like to donate time and/or money, here are a few links with opportunities and ideas on how you can help:

Want more ideas about how you can help? Do a web search “how to help covid-19” and specify your city.

If you’d like more insight about doing what you can even when it doesn’t feel like much, read What you do matters on the blog.